Globalization and Information Research 

Globalization and Information Research . Purpose 

This assignment is intended to give you an opportunity to strengthen your skills in gathering and analyzing business-related information. It provides a deeper understanding of how companies can look at globalization as part of their strategic and operational plans. The assignment has two parts: one focused on information research and analysis, and the other is on applied analytics.

Resources: 

·  Microsoft Excel®

·  “How Netflix Expanded to 190 Countries in 7 Years” from Harvard Business Review

·  Call Center Waiting Time– The file is attached 

Part 1: Globalization and Information Research

Context: Companies that perform well in their country of origin usually consider expanding operations in new international markets. Deciding where, how, and when to expand is not an easy task, though.

Many issues need to be considered before crafting an expansion strategy and investing significant resources to this end, including:

·  the level of demand to be expected for the company’s products/services

·  presence of local competitors

·  the regulatory, economic, demographic, and political environments

Carefully researching and analyzing these and other factors can help mitigate the inherent risk associated with an overseas expansion strategy, thus increasing the likelihood of success.

As a data analyst in your company’s business development department, you’ve been tasked with the responsibility of recommending countries for international expansion. You’ll write a report to the company’s executive team with your research, analysis, and recommendations.

Instructions: 

Write a 525-word summary covering the following items:

·  According to the article listed above, what were the most important strategic moves that propelled Netflix’s successful international expansion?

·  The article mentions investments in big data and analytics as one of the elements accompanying the second phase of overseas expansion. Why was this investment important? What type of information did Netflix derive from the data collected?

·  According to the article, what is exponential globalization?

·  Not all international expansion strategies are a resounding success, however. Research an article or video that discusses an instance in which an American company’s expansion efforts in another country failed. According to the article/video you selected, what were the main reasons for this failure? Do you agree with this assessment?

·  Explain some of the reasons why certain companies’ expansion plans have failed in the past.

Part 2: Hypothesis testing 

Context: Your organization is evaluating the quality of its call center operations. One of the most important metrics in a call center is Time in Queue (TiQ), which is the time a customer has to wait before he/she is serviced by a Customer Service Representative (CSR). If a customer has to wait for too long, he/she is more likely to get discouraged and hang up. Furthermore, customers who have to wait too long in the queue typically report a negative overall experience with the call. You’ve conducted an exhaustive literature review and found that the average TiQ in your industry is 2.5 minutes (150 seconds).

Another important metric is Service Time (ST), also known as Handle Time, which is the time a CSR spends servicing the customer. CSR’s with more experience and deeper knowledge tend to resolve customer calls faster. Companies can improve average ST by providing more training to their CSR’s or even by channeling calls according to area of expertise. Last month your company had an average ST of approximately 3.5 minutes (210 seconds). In an effort to improve this metric, the company has implemented a new protocol that channels calls to CSR’s based on area of expertise. The new protocol (PE) is being tested side-by-side with the traditional (PT) protocol.

Instructions:

Access the Call Center Waiting Time file. Each row in the database corresponds to a different call. The column variables are as follows:

·  ProtocolType: indicates protocol type, either PT or PE

·  QueueTime: Time in Queue, in seconds

·  ServiceTime: Service Time, in seconds

·  Perform a test of hypothesis to determine whether the average TiQ is lower than the industry standard of 2.5 minutes (150 seconds). Use a significance level of α=0.05.

·  Evaluate if the company should allocate more resources to improve its average TiQ.

·  Perform a test of hypothesis to determine whether the average ST with service protocol PE is lower than with the PT protocol. Use a significance level of α=0.05.

·  Assess if the new protocol served its purpose. (Hint: this should be a test of means for 2 independent groups.)

·  Submit your calculations and a 175-word summary of your conclusions.

Globalization and Information Research 

Get a Quick Quote

Approximately 250 words
Total price (USD) $: 10.99

Reviews from Clients who Ordered from Our Website

Hire Top Writer to Do Your Upcoming Essay

Too many looming deadlines or so much to do in so little time?  As a student, perhaps you have just joined for your first year, or you’re moving to another level which means new coursework. Sometimes you have to choose between writing your essays or catching up with classwork. Other times, you can hardly make sense of what that essay the professor gave you because it is new territory. We know student life is not a bed of roses but it doesn’t have to be so difficult either.  You can delegate some of that work to an essay writing service like PaperHelpWriter.com. It is advisable to hire and paper help writer who is good at what they do so that you can get some breathing. Remember, you can only do so much, there is no need to risk burnouts.

Our essay writing service is like a one-stop-shop for all your custom essay needs. We have, in our employ, a variety of paper help writers who are equally diverse in many academic fields with ample experience to back them up.  The best writing service will always make it easier to provide custom paper help by eliminating the costs that come with time wastage and information. PaperHelpWriter.com makes it convenient for you to hire a seasoned writer as soon as you need them to do your custom essay. As an essay, we thrive on facilitating the connection between you and the custom paper help writer.

From the time you ask PaperHelpWriter.com, “Can you write my essay” to the time your ‘Write my essay’ job request is delivered, every step of the way we assure you peace of mind. You do not have to worry about getting burnt out or failing to complete your coursework.Getting custom paper help does not even have to be expensive. When you get a custom paper writer with a proven track record you only pay for what you need. We affirm ourselves a cheap essay writing service because the writers who handle each request are trustworthy and do not demand hidden fees. Therefore, we will only bill you for the amount of work that you can afford.

Though we say we are a cheap essay writing service, the work delivered by our top writers is exemplary because we are not penny-pinchers. PaperHelpWriter.com is both one of the best essay writing services and a cheap essay writing service because we do not skimp on the quality of our work and that is what makes us affordable. Our writers have flexible working hours and are reachable whenever you need your job done because the deadline is tomorrow of just want to have a long-term engagement for a lengthy custom paper. By all means, you should go ahead and use our essay writing service by shooting us that, ‘Write My Essay’ request. We would be glad to take on your custom essay and deliver on our promises of your own original essay.

Our Features

w

Customer Support

We have available customer service to help you with any queries

Quality Control

We have an editing team to review all work before submission

Affordable

Our prices are student friendly with regular coupons and discounts

v

Chat with Writer

Our interface allows you to chat with writer incase of any queries or clarification

Private

All your personal details are encrypted and we NEVER share with third parties

c

Grammar checks

We review all syntax error via software such as grammar and human proofreaders

Z

Plagiarism Report

All orders are reviewed and checked for plagiarism prior to submission

Revisions

We provide you with revisions of your order to make sure you get what you order

Place Your Order in 4 Steps & Get it on Your Email

R

Order Details

Provide detailed instructions of your assignment such as a suitable title, attachments, rubric, readings, subject, urgency etc
R

Make Payment

Complete payment for your order and assign writer via our safe and secure checkout button. One payment is completed, we assign your order to the suitable tutor

R

Relax & Wait

A suitable writer works on your paper and moves for editing. Our editors reviews the order for any errors and sends your order back to writers in case of any changes
R

Get Your Order

A notification is sent with your order to your email to login and download. Also, your order is attached to the email notification sent